Roomba customer support

Hi Ask, two niggles:

"to sweet our floor"? :)

Also, your RSS feed is not properly encoded: the ø shows up as a raw Latin1 character. It should be encoded: ø

Arthur, Indeed they do! :-)

Is it as good as someone doing a good job vacuuming with a regular vacuum? No. It's more like a really good quick sweep.

Aristotle, Oops, thanks. I'm not sure how to fix the encoding thing. I would think MT should take care of it for me... :-/

Did you tell them that the cat ate our power cord?

My boys bought me one of your Roomba's for Christmas and I'm very disatiafied with it. It does not do the job that it is cracked up to be. I have 4 dogs in the house and a cat and only vacuum once a week.It doesn't do a good job cause I have to go back and get my old upright out to vacuum in order for my floor to be done right. I want to return it and get a refund for your product but need instuctions on what I need to do to return it and where.

Sincerely,
Connie Jayne
A disatisfied Roomba user

Coonie,

You need to go to http://www.irobot.com/support/email_form.cfm to contact the Roomba people, I am just another customer. There's also the roomba-users group on Yahoo.

Vani, I think I wasn't quite that specific about the circumstances of the decay of the charger. :-)

- ask

iRobot is known for their excellent customer support. We have had many similar comments from users on our message boards from users who had similar problems that are not exactly 'under warranty'.

Also, iRobot has just announced the new Roomba Discovery Series, which address almost all of the complaints that people had with the older generation of Roombas. New features include a 3x larger dustbin, a new dirt detection system, the ability to automatically return to it's self recharging homebase when the battery is running low, and a more powerful battery that runs for 2 hours and recharges in less than 3.

I got a "top of the line" Roomba Pro Elite for my birthday (May 27th). Less than 6 weeks later iRobot comes out with the Discovery Line. Same price as the Pro Elite just has everything that I complain about with the Pro Elite. Contact customer service as to why we were not told of this when we ordered in May. After two emails I finally got a responce "sorry". Not good enough in my book. So for service gets a zero in my book. Lets see if they can make a mends.

I have have one of the older Dark Grey models and I just tried to use it after several months of not. I find that the battery light is green, but when it starts to move it dies and shuts off. Is this the battery? or is it something in the mechanisim? Please advise if you can or let me know of a link I can ask these questions to. Thanks in advance...Andy Chapman Peterborough, Ontario

I am having problems with my Roomba. It spins in circles and shuts off. Tried the remedies from the support page. No help problem still exists. Anyone have this same problem and what did they do

In answer to your Roomba shutting down after a minute or two I called custumer support at 1-877-855-8593. They told me what was worng and sent me new part to fix. Took 10 minutes on hold.

I AM TRYING TO PROGRAM THE REMOTE CONTROL ON MY ROOMBA, I AM HAVING DIFICULTIES IN DOING IT FOR THIS REASON I NEED HELP.

The red light is pulsing on my roomba. Why is it and what do I need to do?

MY ROOMBAS ARE A YEAR OLD......BUT THE BATTERIES ARE "GIVING UP".

ONE (OF TWO....NEW IN NOV OF '05) IS ALREADY DEAD. THE OTHER, AFTER LEAVING IT ON CHARGE CONTINUOUSLY
FOR TWO WEEKS (SINCE LAST USE) OPERATES ONLY FOR ABOUT 5 MIN.

RECOMMENDATIONS PLEASE

DON WILSON

THANK YOU

PS MY USE IS NOT EVEN ONCE A WEEK FOR ABOUT TWO HRS ON
BOTH UNITS

would you please post the proper way to charge a new battery thank you

Whoever said irobot has good customer support must be talking about another company. May Roomba quit working after one year. I've tried calling the 800 number only to wait 30 minutes with no answer. I tried to chat online the one day a week they do it and no one was there. I emailed them and after 10 days still haven't got any reply. I'd NEVER buy another of their products because they don't support their customers.

Well I have had roomba since they came out..

And the company is awesome my roomba had a problem after 2 years and they sent me a new one ..

The only problem I had with this one it need a new program they sent me a quick download for it..

While it is not a perfect vac. it very impressive .
I solf my old vaccuum to my exwife. We both call my roomba our daughter little brother .
So ask for him to stay over every once in a while :)

I am on my second Roomba and will not purchase another one. I spend more time "unsticking" Roomba from furniture it is supposed to go around, runs, etc. If you lived in a sparsely furnished home with nothing dropped on the floor, it might be okay. Otherwise, count on 5 to 10 minutes of barracading areas or spending big bucks on "invisible walls" and batteries. The battery pack will maybe last a year and costs $70 to replace. If I had to name my Roomba, I'd call it "Vista" after another tech ruse that was sold to people. I just wish manufacturers would actually test and perfect items before selling them and be more honest about the limitations and time consumption of using them. My very old second hand vacuum cleaner is far less hassle than the Roomba.

I have the black and silver Roomba, have had it for a year and still love it. I do use my Dyson when I really clean. I call this machine my friend. It is there when I need it. I am the only one that ever touches it. Now my problem is - It only runs about 20 minutes before it dies and it will not go back to home base, which is in the same room. I would like to know if it is my battery. I had an extra charger and changed it but did not help. I take real good care of this machine. I really love it. Now tell me what I need to do to fix it. Please help me. Thanks!

I have had my Roomba for about a month and today when I tried to use it, it would clean for awhile and then stop - the amber light was blinking (which denotes trouble, right?) When I pressed the green light (clean) the amber light would go off and Roomba told me to "remove and clean Roomba's brushes" - these had been cleaned after the last use but I took everything out that could be cleaned and cleaned again. Still this problem is not resolved. Need help. thank you.

I have a problem with our Roomba 500 series.
It is going in circles, first one way, then the other, a short reverse and then incircles again. It finally stops and beeps 9 times. I've had the bumpers apart and (I thought) cleaned them thoroughly.
Do you have a suggestion?

Ron

I purchased a roomba Vac. on sale 9/21/2008. I can no longer push a vacuum (senior citizen). I was amazed how it did my whole living room and dining room in about an hours time. Indeed I was so excited I went back to the store and bought three more for Xmas presents for my older sister with RA, and my daughters. I am afraid to ask them how their Vacuum is doing. Mine now after only 6 mos. runs 10 minutes and then stops. I am so disappointed. I cleaned the bushes and filter every time I used it. I even ordered extra brushed and filters. Please help me.

Spoke to someone from customer service several wks ago re my scooba. It runs in circles but does not dispense water. Turns off and the "service" light goes on. The gentleman sent me a bulb syringe and instructed me how to use it. Didn't work. He also told me I could purchase a new one at a lower cost since I don't need the fake walls that come with a new scooba. Can you please send me info regarding this purchase? Thank you in advance. Kay Hennessy